7-days Goods Return Guarantee

Your interest is protected by our “7-days guaranteed return policy” (except non-refundable items), we accept products sold by www.elpisbeauty.com to be returned with no more than 7 days of receipt. Date will be based on the delivery record provided by Kerry Express.

We have strict quality control on all orders; our specialists carefully check each product before dispatch to ensure it is delivered to you in a perfect condition.  However products may be damaged during delivery, should this happen please return the damaged product by following our Return Procedures.

 

Return/Exchange Procedures:

  1. In My Account, press ‘Order History & Details’.
  2. Click ‘Details’ on the order you wish to return.
  3. Scroll down to the section Merchandise Return, please specifically state:
    1. Request to Return or Exchange
    2. Product code & quantity of the item(s)
    3. Reasons of return/exchange
    4. Condition of the current product
  4. You must upload and provide photos supporting your reasons of return
  5. Press ‘Make an RMA slip’ to submit your request.
  6. If you would like to check the status of your return slips, please click ‘My Account’, then ‘My Merchandise Returns’
  7. We will also contact you via email once your request is confirmed or declined.
  8. If request is granted, please pack the returned products with the same box along with our return confirmation email inside.
  9. We will contact you to date a time and send a Kerry Express courier to collect your package.
  10. Once we receive your returned items, we will proceed with the process accordingly (Refer to Return Policy)

 

Declined Items

  • We do not accept returns of certain products, including:
  • Any product that is returned more than 7 days after receipt.
  • Any product that has been opened or used (taken out of its plastic wrap or box).
  • Any product that is not in its original condition, is damaged, or is missing parts.
  • Any free gift product or samples.

 

Exchange & Refund Policy:

  • We must first verify product’s condition by conducting our standard procedure (refer to Return Procedures).
  • We only offer exchanges if you received a damaged, defective, or incorrect product.
  • Unfortunately, original shipping and handling fees are non-refundable.
  • We can only refund the total value of the products.
  • All free gifts must be returned together in order to have the refund or exchange.
  • Promotional code or voucher will not be refundable.
  • Handling fee for return or exchange will be paid by us.
  • 4-6 weeks to process and receive the payment once successfully refunded.
  • Refund will be issued only to the same method/account used to purchase.
  • All items stated ‘Non-refundable’ cannot be refunded or returned.
  • Please refer to section ‘Declined Items’ for more information.
  • In the event of dispute, Elpis Beauty Limited decision shall be final and conclusive.